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 | Kering

成立于1961年，以高定时装起家的 Yves Saint Laurent 是二十世纪最负盛名的时装屋一之。

品牌历史

Anthony Vaccarello设计的系列透露着精致的风情，是对巴黎时尚品味的致敬；既拥有艺术的浪漫气息，又诉说着干练利落的的气质，同时洋溢着现代活力。

Anthony Vaccarello

探索圣罗兰的工作机会

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立即点击下方查看圣罗兰（Saint Laurent）的工作机会，加入成为开云大家庭的一员。

ROLEDesign with HQ, execute and follow-up with a continuous improvement approach the omnichannel Client Service in EMEA Region following the corporate model and guidelines.The mission of the EMEA Client Service Manager is any activity provided that enhances the ability of a customer to realize the full potential value of a Saint Laurent product or service, before and after the sale, thereby leading to customer satisfaction and retention.The EMEA Client Service Manager will directly operate in his region and coordinate all activities across the departments and stores at regional level related to the mission and goals of Client Service.This will be accomplished through an ability to translate customer insights and feedback into proposals for continuous improvement and the definition of a set of KPIs to measure performance.The Client Service has a direct impact on brand image, client satisfaction and retention, drive to store/web business, quality and productivity.He will manage directly a team of people in charge of the Client Service.MISSIONSBRAND IMAGE AND MODEL <ul><li>Adapt and implement a seamless omnichannel experience for all clients</li><li>Support, maintain and ensure adherence and compliance to brand policies and procedures</li></ul>ORGANIZATION AND STRUCTURE <ul><li>Adapt all processes with an omnichannel approach in collaboration with all the stakeholders and constantly update them accordingly to the brand evolution</li><li>Ensure the technological support</li><li>Ensure the alignment with regional departments</li><li>Supervise and coach the team leaders and Client Service team towards business objectives</li></ul>SUPPORT TO RETAIL TEAM <ul><li>Liaise with stakeholders (Kering, Finance, Legal, etc.) and project lead the smooth and timely connection of new and existing stores’ calls to Client Service team</li><li>Ensure smooth operation of the store calls directed to Client Service calls to support clients’ enquiries in professional and efficient manner</li><li>Successful execution of distant after-sales project to support after-sales requests from retail and e-com clients in general</li><li>Supervise outreach calls’ campaigns by Client Service team for retail stores’ clients to ensure successful conversion</li></ul>OMNICHANNEL SUPPORT <ul><li>Responsible to deploy the client development strategy for e-com and omnichannel clients with strong partnership with WW and EMEA Client Development and e-Commerce teams</li><li>Supervise EMEA Client Service Omnichannel Specialist to handle enquiries for Omnichannel services of e-commerce and retail clients</li></ul> TEAM <ul><li>Recruit, train, develop and motivate the regional Client Service team</li><li>Define monthly/weekly planning and quantitative and qualitative goals for the Client Service team</li><li>Challenge the team to overcome obstacles while keeping the close and motivated</li></ul>QUALITY, CONTROL AND CONTINUOUS IMPROVEMENT <ul><li>Monitor and benchmark constantly the competition and best practices in the industry at regional level</li><li>Detect, identify and manage potential crises</li><li>Ensure quality control of the calls the team are conducting with the support of EMEA Client Service Quality and Assurance Specialist</li><li>Support team to handle escalation cases and liaise with Legal team when needed for advice</li></ul>PROFILE <ul><li>Higher studies &#43;5 (Business School or University)</li><li>5-7 years’ experience in a similar position (client service context)</li><li>Fluent in English; mastery of another language a plus</li><li>Capacity to execute and deliver quick wins and set mid/long term goals</li><li>Leadership and people management skills</li><li>Outstanding team work skills with multicultural experience</li><li>Passionate about Client Satisfaction and able to motivate and face challenging situations</li><li>Digital minded, curious about new habits and client behaviors</li><li>Experience driving change management that instills focus on customer satisfaction</li><li>Forward thinking, makes things happen / business approach. Seeks out opportunities for change</li><li>Approaches work objectives with a sense of urgency and passion, and a dedication to exceed performance expectations</li><li>Able to think through problem solutions</li><li>Good communication and negotiation skills</li><li>Responsibility for the budget and timeline deliverables</li><li>Analytical skills to clearly translate results into actionable insights</li><li>Strong technological know-how</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, synonymous with youth and freedom. This change represented a crucial first step in the modernisation of fashion and revolutionised the socio-cultural landscape. 
In 1999, the luxury division of the Kering Group acquired the house of Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position it at the top of the luxury universe. 
Today, the Saint Laurent collections include women's and men's ready-to-wear, shoes, bags, small leather goods, jewellery, scarves, ties and eyewear.

RUOLOIl/la candidato/a apprenderà, attraverso l’affiancamento del proprio tutor, le principali tecniche di analisi e monitoraggio dei principali KPI del reparto di produzione.MISSIONE<ul><li>Affiancare il tutor nella realizzazione di report periodici sull’andamento dei principali KPI del reparto (Qualità, Efficienza)</li><li>Affiancare il tutor nel monitoraggio continuo dello stato di avanzamento della produzione per ciascuna linea di prodotto</li><li>Affiancare il tutor nella revisione dei cicli e delle micro-fasi di produzione nel rispetto dei principi di lean production e in un&#39;ottica di miglioramento continuo</li><li>Affiancare il tutor nell’analisi del bilanciamento per ogni linea produttiva</li><li>Affiancare il tutor nell’analisi del tempo teorico e del tempo fattibile di realizzazione per ciascuna nuova linea di prodotto</li><li>Affiancare il tutor nella gestione tecnica dei macchinari e delle relative attività di manutenzione</li><li>Affiancare il tutor nella redazione e nell’aggiornamento di matrice della polivalenza</li></ul>PROFILO<ul><li>Laurea in Statistica o Ingegneria gestionale, meccanica, industriale o altro ambito STEM</li><li>Ottima conoscenza del pacchetto office, nello specifico Excel</li><li>Forte predisposizione all’analisi e alla revisione dei processi</li><li>Ottime doti relazionali e capacità di lavorare in team</li></ul>In Saint Laurent ci impegniamo a costruire una forza lavoro diversificata. Crediamo che la diversità in tutte le sue forme –generi, età, nazionalità, cultura, credenze religiose e orientamento sessuale - arricchisca il posto di lavoro. Offre nuove opportunità alle persone per esprimere il loro talento, come individuo o come parte di un gruppo, ed aiuta a promuovere la nostra abilità di adattarci in un mondo che cambia velocemente. È una opportunità aperta a tutti e noi considereremo tutte le applicazioni che verranno inviate da qualsiasi candidato qualificato.

A PROPOSITO DI SAINT LAURENT 

Fondata nel 1961, Yves Saint Laurent è stata la prima casa di moda a lanciare il concetto del prêt-à-porter di lusso, creando nel 1966 la linea ‘Rive Gauche’, sinonimo di gioventù e libertà. Questo cambio ha rappresentato un primo passo cruciale nella modernizzazione della moda e ha rivoluzionato il paesaggio socio-culturale.  
Nel 1999, la divisione lusso del Gruppo Kering ha acquisito la maison Yves Saint Laurent e, sotto la direzione creativa di Anthony Vaccarello dal aprile 2016, continua a posizionarla ai vertici dell’universo del lusso.  
Oggi le collezioni Saint Laurent includono prêt-à-porter donna e uomo, scarpe, borse, piccola pelletteria, gioielli, foulard, cravatte e occhiali.

ROLEThe Stock Keeper contributes to increasing the store turnover through following seamless processes of stock control in compliance with legal, safety, internal requirements. Reporting directly to the Store Director, the Stock Keeper plays a fundamental part in managing store operations efficiently and effectively.MISSION<ul><li>Follow-up and control the monthly turning inventories and specific action plans</li><li>Support with preparation of e the annual inventory and look for any discrepancies</li><li>Help identify consistent level of stock to achieve sales target </li><li>Participate in maintaining a positive work environment  </li><li>Promote the culture of the brand internally and externally</li><li>Ensure store’s image is in line with corporate standards</li><li>Guarantee excellent customer experience during after sales process</li><li>Support with administrative and operational procedures related to the merchandise flow</li><li>Implement specific Back Office action plans defined with the HQ and Store director and guarantee follow up at store level</li><li>Prepare, pack and ship merchandise to the outlets and warehouse</li><li>Adhere to all Company Policies &amp; and follow all Company Operational Procedures   </li></ul>     PROFILE<ul><li>Significant experience in stock handling (2&#43; years)</li><li>Attention to deal and organisational skills</li><li>Strong communication and influencing skills</li><li>Adaptable and flexible with changing circumstances</li><li>Ability to prioritize task execution based on business needs</li><li>Strong problem solving skills</li><li>Ability to multi-task in a fast paced environment</li><li>Competent computer skills (Word and Excel)</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background

ABOUT SAINT LAURENT 

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ROLEReporting to the Store Manager, the Client Advisor contributes actively to the store sales, by providing a remarkable service to all internal and external clients, supporting the management team and representing the Company brand and image.MISSION<ul><li>Maximize sales and provide excellent customer and after-sales service </li><li>Actively develop new clients and consistently strengthen existing client relationships  </li><li>Participate in maintaining a positive work environment  </li><li>Promote the brand’s culture internally and externally </li><li>Ensure that the image of the Store is in line with corporate standards </li><li>Guarantee excellent customer experience </li><li>Support the Management in all the store processes compliance and follow-up</li></ul>PROFILE<ul><li>Commitment to take part in an innovative project. </li><li>Product sensitivity and a strong market and fashion trends knowledge, a good general culture level. - Excellent interpersonal skills, good listening ability. </li><li>Adaptability, Natural Curiosity, Authenticity. </li><li>Availability, reactivity. Open-minded and/or creativity driven. </li><li>Sales driven, social, open and ambitious team player full of drive and optimism. </li><li>A friendly and helpful approach to our customers and colleagues. </li><li>Be open to feedback and communicate with your team and managers in a clear and straightforward way. </li><li>Ability to multitask and handle the pressure of a busy day. </li><li>A willingness to learn and improve. </li><li>A 2.0/ digital approach</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. 
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. 
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Saint Laurent

Saint Laurent

品牌历史

Anthony Vaccarello

探索圣罗兰的工作机会

SAINT LAURENT EMEA Client Service Manager H/F

SAINT LAURENT Times & Methods Intern

SAINT LAURENT Stock Keeper Hamburg W/M/D

SAINT LAURENT Client Advisor Vienna M/W/D